TO BECOME A
HIGHLY GROWTH ORIENTED COMPANY BASED ON STRONG BUSINESS
TO BECOME THE NUMERO
UNO IN MACHINED FORGINGS IN THE WORLD
In customer driven
market, technology innovation with constant efforts to
improve are the drivers for the growth.
With constant approach towards building quality in the
products through process excellence we are building
partnerships with global leaders in the Commercial
Our aim is to deliver art-to part engineering and
services to the total delight of its customers we aim for
expanding the Customer base. Also we are focusing on the
inorganic growth to further this aim.
We constantly endeavor to innovate our product quality,
operations and services to the total delight of our
customers, employees, suppliers and community. We
anticipate change and capitalize on the many opportunities
We promote and support a diverse, yet unified, team. We
work together to meet our common goals.
We honor the rights and beliefs of our fellow associates,
our customers, our suppliers and our community. We treat
others with the highest degree of dignity, equality and
We employ the highest ethical standards, demonstrating
honesty and fairness in every action that we take.
Suppliers, Contractors and Customers
- All records and reports prepared internally or issued
externally shall be correct and truthful. All data or
other records complied must be complete, correct,
up-to-date and compatible with the system at all times.
- While writing to customers the care should be taken
to use polite and to-the-point language.
- Make sure for the completeness of the information
desired to be passed on to the customer or supplier.
- All RFQs should be responded for thanks immediately
(within 24 hours max.) followed by the email carrying
initial feasibility remarks (asking for
clarifications-if any) and date of final submission of
quote. Conversely also never hesitate to ask customer
regarding the feedback on the quote submitted.
- The sender of emails should be as per defined
protocol and it is dependent on the position of the
- The commitments/promises made in communication
should be honored in all circumstances. Any inability to
perform/submit should be intimated well in time to avoid
last minute embarrassment.
- All reports, quotes, minutes of meeting and any other
sensitive information should be communicated only as pdf
attachments to emails.
- If you want to have a permanent record or need to
convey complex information, use a channel that involves
writing i.e. email. If your message is sensitive, email
may not be the best choice; the preference should be
given to face-to-face or on-phone communication can be
preferable, especially when you would prefer not to have
a written record.
- It is our duty to stick to the defined procedures
for carrying out the particular assignment and hence the
channels of the information-both internally and
externally should be accordingly.
- All emails to customers, suppliers and contractors
should carry GNA Enterprises logo and defined signature
- Internal communication should debar practices like
sending emails just for the sake finding scapegoats,
laying undue responsibilities and too much to-and-fro
emails without any substance.
- Emails to be sent to the Customers or suppliers
should not carry internal recipients as cc or bcc.
- Of course it is our responsibility to keep top
management aware of the proceedings. However the care
should be taken those matters of utmost importance and
areas where top management intervention is required
emails should be sent to them. Emails to the top
management must be very clear and specific.
- Today with flat hierarchy in practice different
departments need to communicate to different departments
of customer or supplier. In this case the care should be
taken that on overlapping/conflicting information is
passed to customer or supplier. Information of this kind
should be shared internally before final release.
- Our aim in conducting our purchasing operations is to
insure continuing, reliable sources of supply. Honest
dealing with customers and suppliers is essential to
sound, lasting relationships. Thus, we view our
suppliers as partners and expect them to make a
reasonable profit. We give all potential suppliers fair
and uniform consideration. Decisions are based on
objective criteria such as price and quality as well as
a vendors reliability and integrity. Giving or receiving
any kickbacks, bribes or similar payments of any sort is
- Since our business is critical automotive products,
our success depends upon customer satisfaction,
strict-to-drawing parameters, prompt communications,
transparency and trust. We can best achieve our
objectives and serve the needs of customers by following
a consistent, fair and sensitive program of customer
communication. We recognize the importance of
anticipating and assuring responsiveness to customer
needs and preferences in our products. We also believe
that customer opinions, concerns and inquiries
communicated to the Company regarding our products are
important sources of information. Customer needs are
constantly changing, so we must continually listen to
what people want and use our creativity to satisfy these
changing needs. When a customer expresses
dissatisfaction, we address the problem promptly,
courteously and fairly, and make every reasonable effort
to sustain or regain the customers goodwill and his or
her continued purchase of GNA Enterprises products.
non-disclosure and protection of third-party rights
- Both data quality and technical security measures
against unauthorized access must be of a guaranteed high
standard. Use of the data shall be transparent for the
persons involved, and their rights to information and
correction, as well as objection, locking and deletion,
if required, must also be protected.
- Your obligations with respect to Company's trade
secrets and proprietary information are:
º Not to disclose this information to persons
outside of GNA Enterprises.
º Not to use this information for your own benefit
or the benefit of persons outside of GNA Enterprises.
º Not to disclose this information to other GNA
Enterprises people except on need to know or need to use
basis and then only with a strong statement
that the information is a GNA Enterprises trade secret.
- No employee may pass on any new findings or trade
secrets to third parties in any form whatsoever. Company
documents and data carriers must be protected against
unauthorized access at all times.
- Each member of staff is required to respect the
legally-effective proprietary rights of customers/third
parties and no use shall be made of such rights without
due permission. No employee may obtain or use
customer/third party secrets in an unauthorized manner.
- If you leave GNA Enterprises, your obligation to
protect company's trade secrets and proprietary
information continues until the information becomes
publicly available or company no longer considers it a
trade secret or proprietary. You should also remember
that correspondence, printed matter, documents or
records of any kind, specific process knowledge,
procedures, special GNA Enterprises ways of doing things
— whether confidential or not — are all the
property of the Company and must remain at Company.
Avoiding conflicts of
The GNA Enterprises attaches importance
to ensuring that its employees do not become involved in
conflicts of interest or loyalty in the course of their
official work. Such conflicts may arise if a member of
staff is active for or holds interests in another company.
For this reason, employees are forbidden to operate a
company or hold a material interest, either directly or
indirectly, in a company competing entirely or partially
with GNA Enterprises, or maintaining business relations
with the latter.
Some general rules
- Be concise and to the point.
- Be polite.
- Apply hard copy correspondence rules to e-mail:
spelling, grammar, punctuation and paragraphing.
- Respond to e-mail within 24 hours maximum if
- Do not overuse the high priority option.
- Do not write in CAPITALS (this means you're shouting)
or in all lower case
- Include the message thread (from the original
message) so your response has context.
- Re-read the e-mail before you send it (for tone,
- Use request delivery and & read receipts
- Use a clear subject line.
- Include a brief closing/signature. Don't
over-elaborate and never use a scanned signature
- Avoid overuse of Reply to All or CC.
- Be careful when replying to mailing list messages or
to messages sent to many recipients. Are you sure
you want to reply to the whole list?
- Use BCC with care. One good use of BCC is keeping
individual recipient's e-mail addresses private
- Do not use e-mail to discuss information that is
confidential, controversial, complex or subject to
- Don't send or forward e-mails containing libelous,
defamatory, offensive, racist or obscene remarks.
- Interpret e-mail in the most positive way
- Don't reply to an e-mail message when angry, as
you may regret it later. Once the message has been
sent, you will not be able to recover it. E-mail
means & eternal memory